ReStore Policies

Return Policy – No Refunds
Items may be returned for EXCHANGE OR CREDIT ONLY within 30 days of purchase providing you have the original sales receipt and the price is still on the item. We will not provide credit on items purchased during our 50% off Sales. All items purchased using store credit are FINAL SALE, no further credit or exchange will be issued. Credits are not valid at ReStores outside Brantford.

We accept cash, Visa, MasterCard, American Express and Interac/Debit.

No Holds
The ReStore does not ‘hold’ items for customers.
At the discretion of the manager, you may call and purchase an item over the phone with an accepted Credit Card provided the item has not been sold. In order to do this, you MUST leave your full name and telephone number with a staff member and clearly indicate the specific item.

Item Pick-up
Items may be paid for and picked up within 3 days. (7 days for kitchens and large items)
All SOLD items left at the ReStore are NOT the responsibility of the ReStore. All items must be collected within three days of purchase. Sold items left longer than one week may be disposed of in any manner by the ReStore.

Loading and Unloading
The Restore is not responsible for damage caused when assisting in the loading or unloading of materials from vehicles. The owner is responsible to securing all loads.

Items are priced to sell, not negotiate.
All efforts are made to ensure a consistency of pricing at the ReStore in keeping with our pricing guide. Due to the nature of the store and fluctuating stock, you may occasionally see some differentiation in prices for similar items in the store.
We reserve the right to reprice any item we feel has been altered or priced incorrectly
We discount product on a monthly basis to keep the sales floor open for new donation.

Child Safety
To assure your child’s safety, please keep them with you at all times while in the ReStore.

Pick up and Deliveries

  • Our ReStore truck is on the road. Please call your local store to arrange for a (curbside only) pick up.
  • Deliveries in Brantford are $25 and must be scheduled at the time of purchase for within 7 days.
  • Deliveries outside of Brantford are determined by item and distance

We provide a FREE pick up service to Brantford, Brant County, and Norfolk. We encourage you to bring smaller donations to the Restore yourself during our business hours.

Senior Discounts
We offer a 10% discount for seniors over 65 years young.

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